The process from searching for a product through to departure
Search for a plan
You can search for a plan by genre or area.
Check the details of the plan and participation conditions.
Plans available for immediate reservation
Request-based reservation plans
Send a request
Response to your request
An operator will contact you on the result of your request.
We will send you an email to confirm payment.
Reservation not approved
Your reservation will not be approved if the conditions of conduct are not met.
Either credit card or convenient store payment can be selected.
Contract will be confirmed upon payment.
Refund After Cancellation/Change of Reservation
Refund (bank transfer) will be made to the customer's designated bank account.
For customers who chose to pay by credit card, we can cancel your payment only when it is possible according to the regulations of each credit card company.
If a refund (bank transfer) is made due to the customer's personal circumstances, we will return a sum with the bank transfer processing fee subtracted from the travel price.
(* Bank transfer processing fee will be at the customer's expense. Thank you for your understanding.)
Postage costs for the return or the exchange of coupons or tickets will be at the customer's expense when the change or cancellation of the reservation is made due to the customer's personal circumstances.
“FLAT” (referred to from hereon as “this website”) is a search engine and reservation website operated by Tourism Sales Systems Co., Ltd. (referred to from hereon as “we”) for sightseeing optional tours and experience programs in Japan. It can be used free of charge to search for sightseeing programs, make an inquiry with the organizer or make/change/cancel a reservation. Users of this website must agree with the content of the user policy.
Customers are responsible for their use and viewing of this website and we do not guarantee the accuracy, recentness or the protection of the rights of third parties regarding the content of product information or other related information. Information regarding tourism products on this website are published as provided by the organizing companies. We do not guarantee the accuracy or recentness of the contents of tourism product information, as it is the responsibility of each organizing company. We will also not be held liable for any damage caused due to the use of information retrieved from this website.
The information on this website may be subject to change without notice.
Operation of a whole or part of this website may also be subject to suspension or cancellation. Thank you for your understanding. Regardless of the reason, we will not be held liable for any damage caused to the user due to changes in information, or suspension or cancellation of website operation.
About External Links
We do not manage or supervise the contents of other external websites linked from this website. We will not be held liable for any damage or disadvantage caused to the user due to the content of external websites.
Tourism Sales Systems Co., Ltd. and our partners who provide this content own the copyright for the content of this website, including articles, photographs, each piece of information and groups of information. It is forbidden to partially or wholly copy, publish, send, distribute, transfer, lend, translate, adapt, license, reprint or reuse content from this website without the written approval of Tourism Sales Systems Co., Ltd., listing companies or advertisers etc. unless it is for private use.
We recommend the specifications below for smooth viewing of this website.
Information on this website may still be accessible but certain functions may be limited if these specifications are not met. Thank you for your understanding.
• Windows: Internet Explorer 11 or later, Latest version of Edge, Google Chrome, Firefox
• Mac: Latest version of Safari
* Web browsers not stated above (Opera etc.) may not function normally for some services.
• Android: Android 4.0 or later
• iPhone/iPad: iOS8 or later
This website is managed by Tourism Sales Systems Co., Ltd.
Although users can access this website from all over the world where different laws apply, it is assumed that the users of this website as well as Tourism Sales Systems Co., Ltd. have both agreed to be bound by the laws of Japan in regard to the use of this website, regardless of any differences in legal principles.
Furthermore, Tourism Sales Systems Co., Ltd. will not state or display on this website whether the content of this site is appropriate for the customer's environment.
Cookies function to store data, such as visits to websites, onto the user's computer.
Data collected from cookies do not contain “personal identification information” such as email addresses and names.
Most website browsers are setup to accept cookies.
Users can change the settings of their web browser to not accept cookies, however in this case some functions on this website will not work properly.
For inquiries regarding web browser settings, please contact the corresponding software manufacturer.